I am impressed by the following gesture by American Airlines.  I didn’t expect to be treated to this, and I think that is the reason I liked it so much.  My delay was weather related and yes, it made my arrival home much later than I had hoped.  This is the first time I have had this happen and think it is very respectful.

“Dear Mr. Lux:
The delay of your flight was an inconvenience on March 29 and we wanted to take this
opportunity to apologize.  On-time flight departures are as important to us as they
are to you and we will continue our efforts to keep flight delays to a minimum.

We realize that your travel plans were disrupted by the delay and we’d like to make
amends by extending an AAdvantage® mileage bonus.  We’ve deposited 4,000 miles into
your account……

Customer Relations
American Airlines”